Frequently Asked Questions


We have compiled a list of the most commonly asked questions about 

Upward Call Counseling Services. Click on the question of your choice or

scroll down to read through all of them. If you have a question that

isn't listed below, please don't hesitate to contact us. 

Is counseling right for me?

What are the benefits of counseling?

How do I schedule an appointment?

Where are you located?

What can I expect from my first appointment?

Can I choose my counselor?

Do you accept medical insurance?

What does counseling cost?

What if I cannot afford the fee?

How can I help a friend or relative who needs counseling?

What if I have a question or concern about my counseling?


Is counseling right for me?

If your answer to one or more of the following questions is “Yes,”

you are a perfect candidate for counseling provided by Upward Call.

  • Is your marriage suffering?

  • Are you unsure how to parent your children?

  • Do you obsess over your food, weight and appearance?

  • Do you feel disillusioned with God?

  • Do you need help making decisions?

  • Are you engaged to be married?

  • Is your blended family not getting along?

  • Are you grieving over a loss?

  • Do you wish you had better communication skills?

  • Is your child or teen struggling?

  • Have you been abused? Do you have an addiction?

  • Do you feel so overwhelmingly sad that it interferes with daily activities?

  • Do you need career guidance?

  • Do you have a problem that is overwhelming?


Answering yes to these questions does not necessarily mean you have a mental illness. It does mean you are human and there is hope for you and what you’re dealing with.

What are the benefits of counseling? 

We believe that nearly everyone can benefit from Christ-centered, Biblical counseling. A few of the many possible benefits might be:

  • Identifying career values, aptitudes and interests.

  • Learning communication skills that enhance all relationships.

  • Applying Biblical principles to daily life challenges.

  • Strengthening bonds between members of families and step-families.

  • Recovering from blows like divorce or trauma.

  • Building and re-building healthy, fulfilling marriages.

  • Grieving losses and finding joy again.

  • Growing spiritually, emotionally and relationally.

  • Receiving caring support, practical wisdom, and valuable tools when going through suffering and trials of all kinds.



How do I schedule an appointment?

To schedule an appointment, please call our main office at 717.656.4834. Our office staff will take your information and arrange for an initial appointment with the counselor best suited to your situation and schedule. Appointments are often available within a week's time. Once the initial appointment is set, you will receive a Welcome Letter along with our registration forms via mail or email, which are to be completed and brought with you to your first appointment. Other options for completing these forms include downloading the Registration Forms by clicking here, or arriving 10-15 minutes early to your initial appointment in order to fill out the forms.


Where are you located? 

Our main office is located at 2394 New Holland Pike in Lancaster, on the property adjacent to Lancaster County Christian School and Worship Center Church. We have additional offices in throughout Lancaster and Lebanon counties. Be sure to share with our office staff which location would be most convenient for you. Click here for location addresses.


What can I expect from my first appointment?

Your first appointment will be a typical 50-minute session. (Some clients who come to Upward Call from a distance prefer to schedule double-session appointments, and we are happy to grant that request as well.) During this time, your counselor will ask you about the issues that are bringing you to counseling and collect helpful background information. Our goal during this session is to send you away with an understanding of what to expect from your counseling process and with some hope and encouragement for your future.


Can I choose my counselor?

Yes, you may request a specific counselor. Visit our Counselors & Staff page to learn more about each of our Counselors. Please let us know if you have any preferences such as age or gender.


Do you accept medical insurance?

Yes, we do take insurance. Please call the 800 number on the back of your card and ask what your co-pay and deductible is for mental health care.  You may have in-network benefits, or you may have out-of-network benefits.  If we are in-network with your insurance, we will do the billing.  If you have out-of-network benefits, we will provide the necessary coding on your receipts for you to submit to your insurance for reimbursement.


What does counseling cost?

Fees are based on the Counselor you choose to see. The following are fees for a standard 50-minute session {current as of March 1, 2014}:

  • Dr. James Johnson | $130 Intake Fee {first session} and $115 for sessions thereafter.

  • Any of our other Counselors | $100 Intake Fee {first session} and $95 for sessions thereafter.


What if I cannot afford the fee?

It is our desire to minister to people, regardless of their ability to pay. Therefore, we offer services on a sliding scale through our Compassionate Care Fund. If you do not have insurance coverage for our services and are not able to afford the full fee, we encourage you to complete the Compassionate Care Fund (CCF) Application, which can be downloaded by visiting our Forms page or a copy can be mailed to you from our office. If you would like to have the application mailed to you, please either email our office with your mailing information at or call us at 717.656.4834.

Once you submit the completed CCF application to our office, along with proof of household income, we are happy to consider a reduced rate for services provided. The reduced rate will apply to services following the approval of the reduced rate. If you have questions or concerns regarding your fee, please feel free to discuss these with our office staff or with your counselor.


How can I help a friend or relative who needs counseling?

Most of our clients are referred by others who are concerned for their well-being. You can refer them to our website or they can call {717.656.4834} or email {} us for more information. Brochures are also available at our main office in Leola.


What if I have a question or concern about my counseling?

Our office staff, as well as your counselor, want to give you the best service possible and will be happy to answer any questions you may have about Upward Call policies or the counseling process. If you should ever have a concern that you would like to voice with someone other than your counselor, please feel free to call our office {717.656.4834} and ask for our Director, Patricia Wright.


Upward Call Counseling Services

{also doing business as Shepherd's Touch & River of Hope}

2394 New Holland Pike | Lancaster, PA 17601 | 717.656.4834 office 

717.656.0945 fax | |

Copyright 2021 Upward Call Counseling Services. All rights reserved.